Terms of Sale
Welcome to Gold Tree!
The purchase of our products through the website www.gold-tree-cosmetics.com (hereinafter, the "Website" or "gold-tree-cosmetics.com") will be governed by the following Terms of Sale.
For any questions related to the Terms of Sale, you can contact our Customer Service Team by sending an email to info@gold-tree-cosmetics.com.
IDENTIFICATION DATA
The website, gold-tree-cosmetics.com, is a domain owned by Gorcam Exports SL, a commercial entity incorporated in accordance with Spanish law, with address in C/ Atahualpa 2, 41089 - Dos Hermanas (Sevilla), registered in the Mercantile Registry of Barcelona in Volume [number], Folio [number], Page [page] [number], and provided with C.I.F. number B02991040 (hereinafter, "the company").
The company's activity consists of the sale of cosmetic products online through the Website.
PURCHASE PROCESS
It's very simple! :) First of all, you will have to choose the product or products you want, and to do so you will have to go to the top of the website where you will find the menu with different sections and choose the one that interests you the most.
By clicking on each product you can choose the desired quantity and add the products to the cart. You can also read all the information, all the ingredients they contain and the comments from other customers. They will surely be of great help to you!
Once you have added the products to the basket, you can continue shopping, adding more products or even changing the quantities of a product. Once you have your favorites in the cart, you can click on “VIEW CART” and then click on “PROCESS ORDER”. Once you have filled out your email, you must accept our Terms of Sale and our Privacy and Data Protection Policy
Next, fill out your personal details and your shipping and/or billing address and click on “CONTINUE”. You can also leave comments for the carrier with any notes regarding the address or other observations.
Next, select the payment method and click on “FINALIZE ORDER”. To proceed with the payment, you can choose between payment by card, PayPal or Cash on Delivery
If you still have any questions or are unable to add or modify a product, write to us at info@gold-tree-cosmetics.com! And we will help you as soon as possible.
INFORMATION ON NATIONAL SHIPMENTS
Delivery times for National Shipments
We understand that as a customer you expect to receive your order as soon as possible, which is why we work to deliver your order as soon as possible and with deliveries within 24/72 working hours on the Peninsula. Periods of launches, promotions or campaigns are excluded, in which these delivery times are not guaranteed.
For orders in the Canary and Balearic Islands, the delivery time is 48/72 hours.
In addition, shipments are always free!
How does shipping work and what should I do if I am not at home on the day of delivery?
A first delivery will be made to the indicated shipping address and if at the time of delivery you are absent, the branch that delivers your area will try to contact you to arrange a second delivery. If you are also absent for the second delivery, the order will remain at the branch in your area so you can pick it up at the agency. If for some reason they have not been able to contact you to arrange delivery, you can write to us at info@gold-tree-cosmetics.com so that we can provide you with the contact information or help with whatever is necessary.
What happens if my delivery address is incorrect?
If you detect any incorrect information, you can modify it through your customer area if the order has not yet been prepared, or write to us at info@gold-tree-cosmetics.com This management can also increase the delay in delivery by between 24 and 48 hours. Don't forget to check all fields carefully!
For shipments to the Canary Islands, *Delays may occur due to customs inspection
INFORMATION ON INTERNATIONAL SHIPMENTS
For shipments to Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovenia, Estonia, Slovakia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Croatia, Portugal, Czech Republic, Romania, Sweden, Andorra, Monaco, United Kingdom, Norway, Switzerland the estimated delivery time is 72/96 business hours.
For shipments to France, Portugal and Italy, 48/72 business hours.
HOLIDAYS
On regional and national non-working days, our logistics center does not prepare orders. As well as on Saturdays and Sundays. On holidays, the delivery time is 72/96 business hours. Delivery time, are only counted as working days; Monday to Friday.
PAYMENT OPTIONS
Bank Card: if you select payment by card, payment for your order can be made with Visa, Visa Electron, MasterCard, American Express.
PayPal: to purchase with PayPal, select this payment method and click on COMPLETE ORDER. You will then be redirected to the PayPal page to proceed with payment.
Cash on Delivery: orders made with cash on delivery must be paid in cash upon delivery of the order. This service is active in Spain, Italy and Portugal.
RETURNS
If you have not used your products, the products to be returned must be in the same condition in which they were received; unopened and with the original packaging and box and within 60 calendar days from the day of receipt. Remember! If it is a pack, it cannot be divided, so it is necessary to return the entire pack.
The return will always be free, except for the Canary Islands and the United Kingdom, which have customs. Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund or exchange for another product has been managed.
To manage a return, write to us at info@gold-tree-cosmetics.com and ask us for the return form. Send us the order details and we will explain how to do it.
I have just made a purchase, but I want to cancel it. What can I do?
If you want to cancel your order, you must notify us as soon as possible through our email: info@gold-tree-cosmetics.com
If the order has not yet been processed, we can cancel it and refund the full purchase amount. On the other hand, if the order is already being processed or has been sent and is in the hands of the delivery company, you must follow the return process.
INFORMATION ON THE PROCESSING OF PERSONAL DATA
If you want to know how we process the personal data we collect through the Website, you can consult our Privacy and Data Protection Policy.
MODIFICATIONS
Gold Tree reserves the right to modify these Conditions of Sale, by means of a publication on this same website with the updated version of the same.